Terms of service

Shipping Terms
Effective Date: 2nd Feb, 2026

These Shipping Terms outline how Homemate Store delivers products across Australia.

1. Shipping Locations
   We currently ship within Australia only unless otherwise stated on the website.
   Some remote or regional areas may experience longer delivery times.
2. Processing Time
   Orders are typically processed within 1–3 business days after payment confirmation.
   Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Timeframes
   Standard delivery estimates are provided at checkout and may vary depending on your location and courier services.
   Delivery timeframes are estimates only and are not guaranteed.
4. Shipping Fees
   Shipping costs are calculated at checkout based on order size, weight, and delivery location.
   Promotional free shipping offers may apply during special campaigns.
5. Tracking Orders
   Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (if available).
6. Delays and Liability
   Homemate Store is not responsible for delays caused by courier services, weather conditions, customs processing, or other external factors beyond our control.
7. Incorrect Address
   Customers are responsible for providing accurate delivery information.
   Additional shipping fees may apply if an order needs to be re‑shipped due to an incorrect or incomplete address.
8. Lost or Damaged Parcels
   If your parcel arrives damaged or is lost in transit, please contact us promptly so we can investigate with the courier and provide a suitable resolution.
   Homemate Store Support
   Email: contact@homematestore.com.au