Shipping Terms
February 02, 2026
These Shipping Terms outline how Homemate Store delivers products across Australia.
1. Shipping Locations
- We currently ship within Australia only unless otherwise stated on the website.
- Some remote or regional areas may experience longer delivery times.
2. Processing Time
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Timeframes
- Standard delivery estimates are provided at checkout and may vary depending on your location and courier services.
- Delivery timeframes are estimates only and are not guaranteed.
4. Shipping Fees
- Shipping costs are calculated at checkout based on order size, weight, and delivery location.
- Promotional free shipping offers may apply during special campaigns.
5. Tracking Orders
- Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (if available).
6. Delays and Liability
- Homemate Store is not responsible for delays caused by courier services, weather conditions, customs processing, or other external factors beyond our control.
7. Incorrect Address
- Customers are responsible for providing accurate delivery information.
- Additional shipping fees may apply if an order needs to be re‑shipped due to an incorrect or incomplete address.
8. Lost or Damaged Parcels
- If your parcel arrives damaged or is lost in transit, please contact us promptly so we can investigate with the courier and provide a suitable resolution.
Homemate Store Support
Email: contact@homematestore.com.au