Refund policy

Effective Date: 2 Feb, 2026

At Homemate Store, we comply with the Australian Consumer Law (ACL). This policy outlines your rights and our procedures regarding returns, refunds, and exchanges.

1. Change of Mind Returns
We may accept returns for change of mind within 14 days of delivery.
Items must be unused, in original condition, with packaging and proof of purchase.
Shipping fees for change‑of‑mind returns are the responsibility of the customer unless otherwise stated.

2. Faulty or Damaged Products
Under Australian Consumer Law, you are entitled to a repair, replacement, or refund if a product:

Is faulty or defective,
Is not as described,
Is unsafe, or
Does not perform as reasonably expected.
Please contact us as soon as possible with photos and order details so we can resolve the issue quickly.

3. Non‑Returnable Items
The following items may not be eligible for return unless faulty:

Clearance or final sale items
Used or damaged products caused by misuse
Items without proof of purchase

4. Refund Process
Once your return is inspected and approved, refunds will be issued to the original payment method.
Processing times may vary depending on your bank or payment provider.

5. Exchanges
We may offer exchanges for eligible products depending on stock availability. If the replacement item has a price difference, additional charges or partial refunds may apply.

6. How to Request a Return
To start a return or refund request, please contact:

Homemate Store Support
Email: contact@homematestore.com.au